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Refund Policy

Last updated: June 12, 2026

This Refund Policy applies to purchases of TimeLapse Forge made directly from us through our reseller, Lemon Squeezy. It should be read together with our End User License Agreement.

Purchases made through the Apple Mac App Store are not covered by this policy — Apple handles those transactions, and any refund request for an App Store purchase must be made to Apple through your Apple account.

All Sales Are Final

Except where required by applicable law (see “EU/EEA Consumers” below), all sales are final. We do not offer refunds or replacements for change of mind, buyer’s remorse, or failure to confirm system requirements before purchasing.

TimeLapse Forge has clearly stated hardware and macOS requirements, and a trial or detailed product information is available before purchase. You are responsible for confirming that your Mac and macOS version meet the requirements before you buy.

Refunds for Genuine Defects

We will consider a refund or replacement where the Software itself has a genuine, reproducible defect — meaning it fails to perform substantially as described in its documentation when run on supported Apple Silicon hardware and a supported version of macOS.

What Is Not a Defect

A crash, error, or unexpected result is not, by itself, a defect in the Software. The following are not defects and are not grounds for a refund or replacement:

  • faulty, failing, or overclocked hardware;
  • insufficient memory or disk space;
  • problems with macOS, or with third-party software, drivers, codecs, or plug-ins;
  • corrupted, incomplete, or unsupported source files;
  • cameras or file formats not listed as supported;
  • use on hardware or macOS versions that do not meet the stated system requirements; or
  • changes you make to your system or to the Software.

We may decline a claim if we are unable to reproduce the reported issue using the materials you provide. Whether a verified defect exists is determined at our reasonable discretion.

Evidence We Require

So we can identify and reproduce the issue, a defect claim must include at least one of the following:

  • (a) a screen recording showing the defect occurring;
  • (b) a video, taken with a phone or other device, of the screen showing the defect occurring;
  • (c) crash logs from /Library/Logs/DiagnosticReports/, together with your macOS version and Mac hardware model; or
  • (d) representative sample files (anonymized as needed) that trigger the issue, together with a written, step-by-step description of the expected versus actual behavior.

Our Right to Resolve (Cure Period)

When we receive a qualifying defect report, we have thirty (30) days to do one of the following:

  • provide a software update or patch that resolves the defect;
  • provide a documented workaround; or
  • acknowledge that the defect cannot be resolved within that period.

If we resolve the defect or provide a workaround within the 30-day period, no refund or replacement is owed. If we are unable to resolve it within the period, you are entitled to a refund or replacement, at our discretion.

Effect of a Refund

If a refund is granted for any reason — whether by us or by Lemon Squeezy — your license terminates automatically.Your right to use the Software ends immediately, the license will be deactivated (taking effect on the next online check by the Software), and you must remove all copies from your computers. Continued use of the Software after a refund has been granted is not authorized.

Chargebacks

Please contact us before disputing a charge — most issues can be resolved quickly. You agree not to initiate a chargeback or payment dispute during an active cure period. Doing so is a material breach of your license and may result in immediate termination and deactivation, in addition to any other remedies available at law. Nothing here limits any right you may have to dispute a charge with your bank or card issuer.

Lemon Squeezy (Merchant of Record)

Lemon Squeezy is the merchant of record for direct purchases. As such, Lemon Squeezy may issue refunds within its own refund window (generally up to 60 days) independently of this policy, in order to resolve disputes and prevent chargebacks. This is outside our control. Your purchase is also subject to Lemon Squeezy’s own terms and policies.

EU/EEA Consumers — Right of Withdrawal

If you are a consumer resident in the European Union or European Economic Area, you have a statutory right to withdraw from the purchase of digital content within fourteen (14) days, without giving any reason.

However, because TimeLapse Forge is digital content delivered immediately, you expressly consent at the time of purchase to immediate delivery and performance, and you acknowledge that by downloading or activating the Software during the 14-day period, you waive your right of withdrawal and lose the right to a refund under that provision, to the extent permitted by applicable law.

Your statutory rights as a consumer that cannot be waived under applicable law are not affected by this policy.

How to Request a Refund

Email support@practicalillusions.com with your order details (the name and email used at purchase, or your order/receipt number) and, for a defect claim, the evidence described above. We will respond as quickly as we reasonably can.

Contact

Email: support@timelapseforge.com